Job Title: Customer Service Representative

Company: Attain Behavioral Health

Location: 23611 Chagrin Boulevard, Beachwood, Ohio 44122

Attain Behavioral Health is currently seeking a motivated and compassionate individual to fill the role of Front Office and Intake Coordinator. This position plays a pivotal role in providing administrative support to our behavioral health clinic while also facilitating the intake process for new clients and ensuring a welcoming environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional customer service to clients and their families.

Responsibilities:

1. Greet clients, visitors, and staff in a friendly and professional manner as they arrive at the clinic.
2. Answer phone calls, respond to emails, and handle inquiries from clients, family members, and referral sources regarding our services and programs.
3. Schedule appointments for clients and coordinate with clinical staff to ensure timely and efficient scheduling.
4. Collect and verify client demographic and insurance information during the intake process.
5. Conduct initial screenings of clients to determine their treatment needs and assist with completing intake paperwork.
6. Collaborate with clinical staff to coordinate client admissions, including obtaining necessary authorizations and verifying insurance coverage.
7. Maintain accurate and up-to-date client records in the electronic health record system, ensuring compliance with HIPAA regulations.
8. Manage the clinic's administrative tasks, including sorting mail, ordering supplies, and maintaining a clean and organized reception area.
9. Provide administrative support to clinical staff, including scheduling meetings, preparing documents, and assisting with special projects as needed.

Qualifications:

1. High school diploma or equivalent (CDCA preferred).
2. Previous experience in a front office or administrative role, preferably in a healthcare or behavioral health setting.
3. Strong customer service skills and the ability to interact with clients, staff, and visitors in a professional and courteous manner.
4. Excellent communication skills, both verbal and written, with attention to detail.
5. Proficiency in computer skills, including Microsoft Office applications and electronic health record systems.
6. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
7. Knowledge of HIPAA regulations and experience maintaining confidentiality of client information.
8. Empathy, patience, and a genuine desire to help individuals seeking behavioral health services.
9. Flexibility to adapt to changing priorities and handle challenging situations with professionalism and composure.
10. Commitment to maintaining a positive and supportive work environment that values teamwork and collaboration.

This job description outlines the key responsibilities and qualifications for the Customer Service Representative position at Attain Behavioral Health. We are dedicated to providing high-quality care and support to our clients, and we value employees who share our commitment to excellence. If you meet the qualifications and are passionate about making a difference in the lives of others, we encourage you to apply.