Job Title: TPO Account Manager

Company: Arcstone Financial Wholesale

About Arcstone Financial Wholesale:

Arcstone Financial Wholesale is the wholesale division of Arcstone Financial Inc., a premier mortgage banking firm established in 2000 in Los Angeles, CA. Our mission is to make homeownership possible through innovative product offerings for first-time home buyers, wealth creation, and serving underserved markets with a focus on competitive rates and fees to ensure affordability. We take pride in providing white-glove, boutique-style lending services, prioritizing exceptional customer service through effective communication, education, and transparency.

Job Summary:

The Wholesale Account Manager at Arcstone Financial Wholesale plays a pivotal role in our organization. This role involves overseeing the processing and submission of loan files from the Opening Department to the Underwriting Department. Effective communication with Loan Originators, Account Executives, Underwriters, and real estate brokers is vital. Reporting to the Managing Director of TPO, the Wholesale Account Manager ensures the accuracy and completeness of loan documentation, adheres to company program guidelines, and maintains a high standard of customer service.

Key Responsibilities:

Loan Package Management:

• Assist in completing loan packages and follow up with brokers to gather required documentation.
• Review loan packages for data completeness and adherence to company program guidelines.
• Accurately input loan information into the company’s Loan Origination System.

Communication:

• Maintain proactive communication with account executives, real estate brokers, mortgage brokers, and internal team members.
• Provide timely and periodic status updates to relevant parties, with at least one update every thirty (30) days.

Documentation and Validation:

• Gather, analyze, and validate all documents necessary for loan approval and submit them to Underwriting.
• Request and gather loan conditions from appropriate parties.
• Review loan file conditions before Underwriter's review and assist in setting priorities for loan review.

Closing and Compliance:

• Manage the closing schedule and communicate with relevant parties.
• Timely order or acquire title, appraisals, consolidation and extensions, subordination agreements, VOEs, VOMs, VODs, powers of attorney, E&O policy, and co-op documents.
• Request pay-off statements for all loans to be satisfied and review them alongside the loan package.
• Ensure homeowners’ insurance policies meet requirements, including the correct mortgagee clause.

Performance and Compliance:

• Ensure benchmarks, productivity standards, and service levels are met.
• Request assistance from the AVP/Operations team as needed.
• Adhere to company policies and procedures.

Diversity and Inclusion:

Arcstone Financial Wholesale is committed to fostering diversity and inclusion. We value and appreciate differences, ideas, and perspectives among our employees. We provide equal employment opportunities to all employees and applicants, irrespective of race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, disability, veteran status, or any other protected category under federal, state, or local law.

Join our team at Arcstone Financial Wholesale and become a part of a dynamic and inclusive work environment where your contributions make a difference in the mortgage banking industry.