Job Title: SVP | Commercial Mortgage Operations
Reports To: CEO
Department: Arcstone Financial & AMP Mortgage

About Arcstone Financial
Arcstone Financial is a dynamic mortgage company dedicated to providing exceptional financial solutions. We are committed to the highest standards of service, efficiency, and integrity.

Job Summary
Arcstone Financials and our wholesale division, AMP Mortgage, seeks a strategic and results-driven Senior Vice President, Commercial Mortgage Operations to lead and optimize all aspects of the company’s commercial lending operations. This role will be responsible for overseeing the full life cycle of commercial loan transactions—from file opening to funding and securitization—while ensuring alignment with corporate guidelines and strategic goals.

The SVP will collaborate closely with the CEO and Head of Capital Markets to ensure the commercial mortgage division is operating efficiently and profitably. They will lead and manage multiple operational functions, including file opening, credit, underwriting, funding, shipping, and lock desk teams, ensuring seamless execution and risk management. Additionally, the SVP will drive training initiatives and create standardized job aids to enhance employee performance and process efficiency.

Key Responsibilities

Strategic Leadership & Oversight

• Lead the entire commercial lending operations function, ensuring efficient and compliant processing from origination through funding and securitization.
• Develop and implement operational strategies that align with company objectives and growth targets.
• Work with the CEO and Head of Capital Markets to ensure all commercial loan originations meet internal guidelines and industry standards.

Operational Excellence & Process Optimization

• Oversee and improve workflows for file opening, credit review, underwriting, funding, shipping, and lock desk operations.
• Monitor pipeline management, turn times, and operational efficiencies to maximize loan production and delivery.
• Identify and implement automation and technology solutions to enhance operational efficiency.

Compliance & Risk Management

• Ensure adherence to regulatory and investor guidelines in all commercial loan transactions.
• Collaborate with legal and compliance teams to mitigate risks related to underwriting, structuring, and securitization.

Cross-Functional Collaboration

• Work closely with the sales team to support loan origination efforts while maintaining high-quality operational execution.
• Coordinate with capital markets and secondary marketing teams to optimize loan sales and securitization strategies.
• Perform related tasks and additional responsibilities as directed by the CEO, or other senior management.

Training & Development

• Build and implement comprehensive training programs and job aids for operations teams.
• Foster a high-performing culture through mentorship, leadership development, and process improvement initiatives.

Skills Requirements

• Proven leadership in managing large mortgage operations teams with a strong track record of efficiency and profitability.
• Deep understanding of commercial loan origination, securitization, credit risk, and regulatory requirements.
• Strong collaboration skills, with experience working across departments, including sales, underwriting, funding, and capital markets.
• Proficiency in mortgage technology platforms and data-driven decision-making.
• Exceptional problem-solving skills with the ability to navigate complex transactions.
• Strong leadership, training, and employee development capabilities.

Experience | Education

• Bachelor’s degree in Business, Finance, or related field (or equivalent experience).
• 10+ years of experience in commercial mortgage operations, credit, underwriting, or capital markets. 

Benefits | Travel

• Occassional travel may be required to attend industry events, training sessions, or broker meetings to represent Arcstone Financial and AMP Mortgage. 
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.