IMPLEMENTATION SPECIALIST 

What You’ll Do

As a payroll implementation specialist, you’ll play a crucial role in onboarding new clients into the Fingercheck system. Your main goal is to ensure clients feel comfortable using our software and products with ease. You'll be responsible for fully onboarding business owners and their employees. You will guide clients through the implementation process and serve as their go-to advocate to provide a seamless transition experience.

Job Responsibilities

• Acts as the main point of contact during the onboarding process for new clients from initial sign-up all the way through their first payroll run

• Coordinate internally between new clients and other departments

• Compose welcome calls, emails, and follow-ups

• Review proper tax documents and payroll data

• Adhere to a strict timeline to ensure there are no payroll delays

• Provide Time & Attendance and Payroll training to clients to ensuring comprehension of the software

• Communicate effectively by providing timely information and updates to clients and team members

• Guide new clients through their first few payrolls

• Offes client support for first few payrolls ensuring client comfort level with the process

• Provide weekly reports as required by manager

Job Skills & Qualifications

• 2+ years of payroll implementation experience

• Ability to thrive in a fast paced environment that requires multi tasking

• Strong time management skills

• Detail-oriented mindset 

• Strong written and verbal communication skills

What We Offer 

• Competitive salary

• Paid Time Off 

• 401K  

• Health Benefits 

Schedule 

• Monday - Thursday 9am-6pm, Friday 9am-5pm