CUSTOMER SUPPORT REPRESENTATIVE, TIER I
Serving over 5,000 small businesses today, we aspire to be the most relied-upon partner a business owner never has to think about. From Hourly Time Tracking and Time Clock software to Scheduling and automated Payroll and HR, we've built an easy-to-use platform with features that save our customers time and money.
As the Customer Support Representative, you will serve as a passionate guide and assist the client with general navigation and software issues. This role requires learning Fingercheck’s technicalities and applying that knowledge to meet the clients' needs. Asking meaningful questions, troubleshooting, and correcting problems with urgency is necessary. If these characteristics describe you, you may be an excellent fit for Fingercheck.
This role will report to the Supervisor, Customer Support.
Whether remote or working from our Brooklyn-based office, you'll find a team-oriented environment where these truths matter:
reliability,
optimism,
compassion, and
knowledge
[A good sense of humor helps, too!]
SALARY BAND: $21 - $24 per hour
Essential Responsibilities
Identifying and troubleshooting software issues
Configuring software and reporting to meet client needs
Guiding clients to improve their knowledge of our products
Escalating issues that cannot be immediately resolved
Answering client inquiries via phone calls, chats, and emails
Providing excellent customer service, with the goal of satisfying our clients
Documenting cases in Salesforce
Working collaboratively with teammates to solve difficult client challenges
Helping with occasional special projects, as needed
Minimum Qualifications
1+ years of customer service experience
Payroll/HR experience is highly preferred
Strong computer/technical literacy
Strong organizational skills
Flexibility/adaptability in managing multiple priorities
Excellent verbal communication skills
Great interpersonal skills
Strong problem-solving skills
Strong empathy skills
Comfortable working in a hectic, fast-paced environment
Must enjoy dealing with a variety of challenging issues in a given day
Ability to work on an individual basis and as part of a team
Bias towards action
COMPANY CONFORMANCE STATEMENT
In performance of their respective responsibilities, all employees of Fingercheck are expected to:
Complete quality work within deadlines.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Communicate and coordinate work efforts with other employees, customers and suppliers.
Perform other duties as assigned.
Attend work regularly based on the assigned schedule.
About Fingercheck
At Fingercheck, we're about making life easier for small business owners. We know payroll and HR can be a total headache, so we created a platform that simplifies everything. You can say goodbye to the stress and time-consuming tasks of payroll and HR management, including taxes and compliance – we've got you covered!
Our advanced AI and automation technology saves you time and money, so you can put energy into growing your business. And the best part? Our team is dedicated to providing top-notch support. We take the time to understand your needs and offer personalized solutions to make your internal processes quick, easy, and accurate.
For more information, please visit fingercheck.com or follow us on LinkedIn, Facebook, Twitter & Instagram.
Disclaimer
Fingercheck is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.