Job Overview
We are seeking a skilled Commercial Insurance Portal Administrator will create and manage key records, including organization structure, and the accounts of new providers and other users as well as oversee Company’s lockbox operations. The ideal candidate will be responsible for managing and maintaining our systems to ensure smooth operations. This is not an IT role.

Duties
Responsible for creating study specific portals and for creating new customer portals for new clients

Ensure only authorized users have access to the Claims Portal

Request permission to access accounts from our providers to varies portals

Assists new hires with access to portals, existing employees with MFA resets and other types of password resets

Respond to emails and requests from employees

Monitor and manage access permissions for different user roles

Implement strong password and regular updates

Provide support for technical issues

Communicate any planned downtime to users in advance

Manages, coordinates and oversees all aspects of the company's lockbox operations

Qualifications
Minimum one (1) year of portal management experience including customer service.

PC skills including MS Word and Excel.

Vocational School/Certificate Prog: Medical billing, health information technology or other similar health care field

Education

High School Diploma or General Education Development (GED) required. Some college preferred

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week 

Schedule:

• 8 hour shift (EST business hours)

Experience:

• lockbox service: 1 year (Required)
• portal management: 1 year (Required)