Overview

We are looking for a senior, multi-disciplinary operator to work directly with the Arbitration Department leadership while driving execution across arbitration operations and cross-department strategic initiatives. This role is designed for someone who thrives in the trenches, can bring structure to fast-moving environments, and is comfortable operating across departmental execution, organizational priorities, and high-impact initiatives. You will act as a force multiplier to leadership, helping ensure that key initiatives move forward with clarity, speed, and accountability.

What You’ll Own

Arbitration Department Execution & Delivery

• Drive execution across key arbitration initiatives
• Translate direction into clear priorities, workflows, and deliverables
• Improve speed, clarity, and quality of departmental output
• Help optimize systems, processes, and performance across the department

Strategic Initiatives & Special Projects

• Take ownership of high-priority initiatives that don’t fit neatly into a single team
• Lead cross-functional projects involving multiple departments
• Drive outcomes from ambiguous starting points

Hiring & Team Build-Out

• Partner directly on hiring across arbitration and supporting departments
• Help define roles, evaluate candidates, and improve hiring processes
• Ensure hiring aligns with long-term organizational needs

Execution & Organizational Leverage

• Ensure critical priorities are moving forward across teams
• Identify bottlenecks and drive resolution
• Hold ownership of key workstreams to reduce leadership load

Meetings, Alignment & Follow-Through

• Participate in and lead key meetings (operations, strategy, cross-functional initiatives)
• Ensure decisions translate into action
• Drive follow-ups, accountability, and execution across stakeholders

Cross-Functional Leadership

• Act as a bridge across arbitration, operations, technology, HR, and business teams
• Ensure alignment and clarity across stakeholders
• Improve collaboration and handoff between departments

How You’ll Work

• Work directly with Arbitration Department leadership on a daily basis
• Operate across arbitration operations, hiring, and strategic execution
• Take ownership of key initiatives end-to-end
• Act as a hands-on operator, not a layer of management
• Focus on execution and outcomes

Qualifications

• 8–15+ years in operations, strategy, project management, or leadership roles
• Experience in fast-moving, high-accountability environments
• Strong ability to operate in ambiguity and drive execution
• Comfortable switching between strategy, operations, and execution
• High ownership mentality
• Strong communication and stakeholder management skills

What Success Looks Like

• Key initiatives move forward without constant oversight
• Hiring becomes more structured and effective
• Arbitration department output becomes clearer and faster
• Cross-department collaboration improves significantly
• Leadership bandwidth is freed up substantially
• The organization operates with more clarity and accountability