About the Role

We are seeking an experienced Implementation AR Follow-Up Team Lead to oversee the daily operations of our Implementation Accounts Receivable team. This leadership role is responsible for managing workflow, coaching team members, monitoring account performance, and ensuring implementation accounts move efficiently through the revenue cycle.

The ideal candidate is a strong leader with extensive hands-on medical claims follow-up experience and a deep understanding of healthcare revenue cycle operations. Experience with provider registration and enrollment is highly preferred, as this role frequently supports issue resolution during client implementations.

Key Responsibilities

• Lead and oversee the daily workflow of the Implementation AR Follow-Up team.
• Assign workloads based on team capacity and business priorities.
• Monitor account health to ensure claims progress appropriately through the revenue cycle.
• Perform quality reviews to ensure accuracy, consistency, and compliance with department standards.
• Coach and mentor Senior Associates on claim investigation, denial resolution, payer follow-up, and implementation workflows.
• Serve as the primary resource for operational questions and escalations.
• Identify workflow improvements and collaborate with leadership on operational initiatives.
• Monitor team productivity, quality metrics, and service level expectations.
• Support onboarding and training of new team members.
• Assist with complex claim investigations and high-priority account escalations.
• Maintain a limited portfolio of implementation accounts while prioritizing leadership responsibilities.

Required Qualifications

• Minimum 5 years of recent, hands-on experience in medical claims follow-up, healthcare accounts receivable, or revenue cycle management.
• Direct experience working medical claims from submission through payment resolution, including denial management, payer follow-up, appeals, and claim investigation.
• Experience identifying and resolving claim issues using payer portals, clearinghouses, and practice management systems.
• Previous experience leading, mentoring, or supervising a healthcare revenue cycle team.
• Strong understanding of insurance billing guidelines, reimbursement methodologies, and revenue cycle workflows.
• Excellent communication, organizational, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment while maintaining exceptional attention to detail.
• Proficiency with Microsoft Office and healthcare practice management software.

Preferred Qualifications

• Provider registration and/or provider enrollment experience strongly preferred.
• Experience supporting implementation or onboarding of new medical practices.
• Knowledge of registration-related claim edits and payer enrollment processes.
• Experience transitioning implementation accounts into ongoing AR operations.
• Familiarity with workflow management tools, clearinghouses, and multiple payer portals.

What We're Looking For

We're looking for a proactive leader who thrives in a fast-paced healthcare environment and enjoys developing high-performing teams. The ideal candidate brings a combination of operational leadership, strong analytical skills, and real-world medical claims expertise to help ensure successful client implementations and exceptional revenue cycle performance.