Senior Business Analyst

We are seeking a strategic, detail-oriented Senior Business Analyst to support complex operational initiatives. This role plays a critical part in analyzing trends, shaping business strategy, and enabling data-driven decision-making in a fast-paced, evolving environment.

Key Responsibilities

• Analyze case data, outcomes, and industry trends to inform strategic decisions and improve resolution success rates
• Collaborate with business, legal, and operations teams to gather requirements, define objectives, and translate complex needs into actionable solutions
• Identify risks, dependencies, and impacts of evolving business or regulatory requirements; proactively recommend solutions
• Develop and maintain clear business and functional requirements documentation
• Create and execute test plans and test cases to validate system and process improvements
• Support User Acceptance Testing (UAT), including stakeholder coordination, user guidance, and readiness validation
• Lead defect triage by prioritizing issues, coordinating resolutions, and ensuring timely closure
• Ensure alignment between technical solutions and business goals through ongoing validation and stakeholder engagement
• Communicate insights, findings, and recommendations clearly to both technical and non-technical audiences

Qualifications

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field
• 4+ years of experience in business analysis, consulting, or a similar role
• Strong ability to analyze large datasets and translate insights into actionable recommendations
• Experience with requirements gathering, test planning, and defect management
• Excellent problem-solving skills and strong attention to detail
• Strong written and verbal communication skills, with the ability to simplify complex concepts
• Proficiency with data tools (e.g., Excel, SQL, BI tools)
• Familiarity with Agile or hybrid project environments

Preferred Experience

• Experience in healthcare or consulting environments
• Exposure to regulatory or compliance-driven processes
• Experience working cross-functionally with legal, operations, and technical teams

Requirements

• Native-level English (written and spoken)
• Strong analytical and critical thinking skills
• Proficiency in Microsoft 365 and general computer skills
• Strong work ethic and ability to work independently
• Reliable home internet connection (wired/router-based, not Wi-Fi)
• Availability for at least 4–5 hours overlap with U.S. business hours
• Full-time availability (40 hours per week)

What Success Looks Like

Success in this role comes from combining technical expertise with strong business judgment and a strategic mindset. You’ll thrive by being proactive, adaptable, and solutions-oriented in a fast-changing environment.

Top performers in this role are highly organized, communicate clearly, and are comfortable navigating ambiguity and shifting priorities. A positive attitude, ownership mindset, and a “roll up your sleeves” approach are key to delivering meaningful, measurable results.