Overview
We’re looking for a Network and Cloud Engineer who can help us manage, optimize, and support our cloud and on-prem environments. This role is a mix of hands-on engineering, troubleshooting, design, and documentation. You’ll work closely with our service team to support client environments, improve reliability, and deliver solid solutions.

Key Responsibilities

• Manage and support cloud environments (Azure, AWS, or both) including virtual networks, compute, storage, and identity.

• Handle network configuration, monitoring, and troubleshooting across firewalls, switches, wireless, and VPNs.

• Build and maintain secure network and cloud architectures.

• Implement and manage backup, disaster recovery, and high-availability solutions.

• Review alerts, diagnose issues, and resolve escalations from the service desk.

• Deploy and maintain infrastructure as code or automation tools (Terraform, PowerShell, Azure Automations, etc.).

• Maintain documentation in ITGlue or equivalent systems.

• Ensure environments follow security and compliance requirements.

• Participate in project work such as migrations, cloud adoption, network upgrades, and security initiatives.

Required Skills and Experience

• Strong understanding of networking (TCP/IP, VLANs, routing, DNS, DHCP, VPNs).

• Experience with firewalls such as Fortinet, Palo Alto, pfSense, or Cisco.

• Solid hands-on experience in Azure or AWS.

• Background in Microsoft 365 administration.

• Familiarity with virtualization platforms (Hyper-V, VMware).

• Good understanding of identity and access management concepts.

• Ability to handle escalated issues and communicate clearly with non-technical users.

• Comfortable working in an MSP or fast-paced support environment.

Nice to Have

• Azure or AWS certifications.

• Experience with scripting or automation (PowerShell, Python).

• Knowledge of monitoring tools, SIEM, and cloud security platforms.

• Experience with SD-WAN or advanced networking.

• Project experience with tenant-to-tenant migrations, cloud network redesigns, or firewall consolidations.

What We’re Looking For

• Someone proactive who takes ownership of problems.

• Strong communicator who works well with both clients and internal teams.

• Detail-oriented with solid documentation habits.

• A team player comfortable balancing support work and project tasks.