Automotive Parts Counterperson Jobs Description

Tasks

• Read paper catalogs or computer catalogs in order to determine replacement part stock numbers and prices.
• Cataloging Order – 1^st  Federated, 2^nd  Nexpart, 3^rd Manufactures Site.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare Pick Tickets or Invoices.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in show rooms according to prearranged systems.
• Anything else that may be ask or required, which is for the Good of the Company.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Perception of Customers – Acknowledge customers, even if on the phone or waiting on a customer.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Selective Attention - The ability to concentrate on a task over a period of time without being distracted.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Work Styles

• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
• Independence - Job requires guiding oneself with little or no supervision and depending on oneself to get things done.
• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity - Job requires being honest and ethical.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.